We welcome your feedback

Are you a family member, significant other, or supporter of a client of CMHA Hamilton?

Feedback Survey

Please indicate the extent to which you agree or disagree with each of the following statements.

1. Services were available at times that were good for me.

2. The location of services was convenient for me.

3. From the start I felt welcome.

4. I received enough information about the programs and services available to me.

5. Responses to my crises or urgent needs were provided when needed.

6. I was referred or had access to other services when needed (including alternative approaches).

7. If I had a serious concern, I would know how to make a formal complaint to this organization.

8. I found staff knowledgeable and competent.

9. I was treated with respect by program staff.

10. Staff were sensitive to my cultural needs (e.g., language, ethnic background, race).

11. Staff understood and responded to my needs and concerns.

12. Overall, I found the facility welcoming, inclusive, and comfortable (e.g., entrance, waiting room, décor, posters, your room if applicable).

13. Overall, I found the program space clean and well maintained (e.g., meeting space, bathroom, your room if applicable).

14. I was given private space when discussing personal issues with staff.

15. I felt safe in the facility at all times.

16. The program accommodated my needs related to vision, mobility, hearing, learning, etc.

17. If a friend were in need of similar help I would recommend this service.

18. Please feel free to make any comments or suggestions on how our services could be improved.